Vital Training Solutions Pty Ltd (RTO 91618) is committed to protecting the privacy of students, clients, staff, contractors, website users and other stakeholders. We manage personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), the Standards for Registered Training Organisations (RTOs) 2025 and applicable State and Commonwealth legislation.
Collection of Personal Information
Vital Training Solutions may collect personal information directly from individuals when they:
- Make an enquiry through our website, email or telephone
- Submit an online form
- Enrol in a training program
- Apply for Recognition of Prior Learning (RPL)
- Participate in training, assessment or support services
- Subscribe to newsletters or marketing communications
- Apply for employment or contractor opportunities
- Interact with our website or social media platforms
The information collected may include:
- Name
- Address
- Date of birth
- Contact details
- Emergency contact details
- Unique Student Identifier (USI)
- Government-issued identification
- Educational history
- Employment details
- Support needs and reasonable adjustment requirements
- Training and assessment records
- Funding eligibility information
We only collect personal information that is reasonably necessary for our functions and activities as a Registered Training Organisation.
Use of Personal Information
Personal information is used to:
- Process enquiries and enrolments
- Deliver training and assessment services
- Verify student identity
- Provide learner support services
- Issue qualifications, statements of attainment and certificates
- Maintain student records
- Meet regulatory and contractual obligations
- Administer government-funded training programs
- Improve our services and website functionality
- Communicate important information relating to training and services
Disclosure of Personal Information
Vital Training Solutions does not sell personal information.
Personal information may be disclosed where required or authorised by law, including to:
- Australian Skills Quality Authority (ASQA)
- National Centre for Vocational Education Research (NCVER)
- Unique Student Identifier (USI) Registrar
- Commonwealth and State Government departments
- NSW Department of Education
- Training Services NSW
- Smart and Skilled administrators
- Auditors, regulators and funding bodies
- Third-party service providers engaged to support our operations
- Employers (where authorised by the student)
- Other parties where consent has been provided
Information disclosed is limited to that required for the relevant purpose.
Government Funded Training
Where students participate in government-funded programs, including Smart and Skilled, personal information may be collected, used and disclosed in accordance with funding contract requirements and applicable legislation.
Students may be required to provide evidence of eligibility and supporting documentation to enable funding verification and reporting.
National VET Data Collection
As a Registered Training Organisation, Vital Training Solutions is required to collect and submit training activity data under the National Vocational Education and Training (VET) Data Policy.
This information may be provided to authorised agencies including NCVER, Commonwealth and State Government departments, funding bodies and regulators for statistical, administrative, regulatory, research and evaluation purposes.
Website Analytics and Cookies
When visiting our website, certain information may be automatically recorded, including:
- Internet Protocol (IP) address
- Browser type
- Device information
- Pages visited
- Date and time of access
- Referring websites
This information is used to improve website performance, user experience and service delivery.
Our website may use cookies and similar technologies. Users may configure their browser settings to refuse cookies; however, this may affect website functionality.
Marketing Communications
Vital Training Solutions may send newsletters, updates, course information and promotional materials to individuals who have provided consent to receive such communications.
Individuals may unsubscribe at any time using the unsubscribe link provided in communications or by contacting us directly.
Access and Correction of Information
Individuals may request access to personal information held by Vital Training Solutions and may request corrections where information is inaccurate, incomplete or out of date.
Requests should be made in writing to the Privacy Officer.
Proof of identity may be required before information is released.
Security of Information
Vital Training Solutions takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored electronically and in hard copy format. Security measures include:
- Password-protected systems
- Restricted access controls
- Secure cloud-based systems
- Staff confidentiality obligations
- Secure disposal of records
Retention of Records
Vital Training Solutions retains records in accordance with legislative and regulatory requirements.
Certification documentation is retained for a minimum period of thirty (30) years as required by applicable vocational education and training regulations.
Privacy Complaints
Individuals who believe their privacy has been breached may lodge a complaint with Vital Training Solutions.
Complaints will be investigated promptly and fairly.
Privacy complaints should be directed to:
Privacy Officer
Vital Training Solutions Pty Ltd
RTO 91618
Phone: (02) 9576 5045
Email: admin@vitaltraining.com.au
If a complainant is not satisfied with the outcome, they may contact the Office of the Australian Information Commissioner (OAIC).
Changes to this Privacy Policy
Vital Training Solutions may update this Privacy Policy from time to time to reflect legislative, regulatory or operational changes.
The current version will always be available on our website.
