National Course Code: BSB20120
Training Package: BSB Business Services Training Package

Skills List: ✓
This training is subsidised by the NSW Government
(RTO #91618)

Study Mode: Face to face, RPL/Credit

Expected Duration: 3 – 12 months, depending on existing knowledge, credit transfers and industry experience.

Training and Assessment Locations: Either on site at our head office in Gymea 2227, or in your workplace depending on student numbers and appropriate learning environment available.

Qualification Description

This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.

This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.

These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

Licensing/Regulatory Information

No licensing, legislative or certification requirements apply to this qualification at the time of publication.

Updated Qualification

The course in which you are enrolled is up to date. During your enrolment, if the course package is changed, Vital reserves the right to transition you into an alternate course. If this becomes necessary, Vital will advise you of the change and the arrangements which will be available for you to complete your alternate course.

Entry requirements for the Qualification

There are no academic requirements or pre-requisites for this qualification, however, the student must:

  • Be at least 15 years of age
  • have sound communication skills
  • undertake and complete a Language, Literacy and Numeracy (LLN) Test
  • Must have a valid USI

You will be required to complete an initial assessment of your language, literacy and numeracy skills to see if you meet the ACSF level 2 requirements. If you do not meet these requirements, you may be required to complete additional foundation skills training with an approved provider prior to commencing this qualification.

Recognition of prior Learning

Credit or recognition for units may be granted based on previous learning, studies, and work or life experiences. Contact Administrative services for further Information, email us on

Course Pathways

  • BSB30120 Certificate III in Business
  • Other Certificate III level programs from BSB Training Package
  • BSB40120 Certificate IV in Business
  • Other Certificate IV level programs from BSB Training Package
  • BSB50120 Diploma in Business
  • Other Diploma level programs from BSB Training Package

Possible Job Opportunities

  • Clerk
  • Data Entry Operator
  • Receptionist
  • Office Administration Assistant
  • Word Processing Operator
What units to be completed by the students (10 units)
Unit TypeUnit CodeUnit Name
CoreBSBWHS211Contribute to the health and safety of self and others
CoreBSBCMM211Apply communication skills
CoreBSBOPS201Work effectively in business environments
CoreBSBPEF202Plan and apply time management
CoreBSBSUS211Participate in sustainable work practices
ElectiveBSBPEF201Support wellbeing in the workplace
ElectiveBSBTEC201Use business software applications
ElectiveBSBTEC101Operate digital devices
ElectiveBSBOPS203Deliver a service to customers
ElectiveBSBTWK201Work effectively with others

The above list includes units being offered at Vital Training Solutions and that are required to complete this qualification. Other colleges may offer different elective options. If licensing in another State other than NSW is required, please check requirements with the relevant State.

How is the course assessed?

The course will be assessed in a competency-based mode. The student’s competency will be assessed at all levels according to competencies and performance criteria. The training package for each competency specifies the conditions and method of assessment. Assessment methods range from completing set tasks and activities, class attendance and participation, completion of assessments / projects and practical demonstrations in a simulated or workplace environment.

How Much is the Course?


The cost of this course is $1100.

Payment plan options will be discussed with the student at the time of enrollment.

Smart and Skilled Student Fees

The cost of this course will vary based on your eligibility for a Smart and Skilled Student Fee. Eligibility criteria can be found on the Smart and Skilled website or you can call us on 02 9576 5045 for further information and advice.

First qualification $880
Second qualification $1,050
Concession $160
Non-government subsidized fee $3,250

When enrolling under a Smart and Skilled entitlement and where you are eligible for 100% credit from previous studies, your student fee contribution will be zero. However, you will be required to pay an administration fee for the production of your testament.

No more than $1500.00 will be accepted from a student at any one time.

How do I Enrol?

Enrol now by heading to the Enrolment tab or contacting us via email on

Unique Student Identifier (USI)

From 1 January 2015, all students participating in Nationally Recognised Training in Australia will need to have a Unique Student Identifier, or USI. This includes students completing an apprenticeship, skill set, certificate or diploma course. A USI gives you access to your online USI account and will contain all of your nationally recognised training records and results from 1 January 2015 onwards. Your results will be available in your USI account in 2016. When applying for a job or enrolling in further study, you will often need to provide your training records and results. One of the main benefits of the USI is that you will have easy access to your training records and results throughout your life.

How to get a USI

It is free and easy for you to create your own USI . Your local Customer Service office can also provide further information and assistance.